We understand that sometimes "life happens" and you may have to cancel an appointment. As our clients we hope that you understand that our schedules are very tight and as they say, "time is money". We feel that we have a very fair cancellation policy that allows the client to give proper notice and not be penalized for the cancellation.
Please read the following cancellation policy carefully:
Clients must cancel out of a class or training session with at least 24 hours’ notice.
If you cancel within the 24 hour time period of the start time of the class or session then you will be charged for that class/session.
Makeup sessions must be rescheduled for a later date or the session will be forfeited.
If you pay for 6 sessions, they must be used within a 3 week time period or the sessions will be become null and void.
If you pay for 12 training sessions, they must be use within 6 or the sessions will become null and void.
All session cancellations must be done by email to firstname.lastname@example.org or call 214-694-6298.
Have a question? Call us at (214) 694-6298 and talk to one of our Fitness Specialists.